Apple resumes human reviews of Siri audio with iPhone update

AP News
October 29, 2019 - 12:43 pm
A screen displays a notice when installing the update, iOS 13.2 on an iPhone on Tuesday, Oct. 29, 2019, in New York.

Jenny Kane/AP Photo

Categories: 

By The Associated Press

Apple is resuming the use of humans to review Siri commands and dictation with the latest iPhone software update.

In August, Apple suspended the practice and apologized for the way it used people, rather than just machines, to review the audio. The practice undermined Apple's attempts to position itself as a trusted steward of privacy, though other companies have also been using human reviewers.

Now, Apple is giving consumers notice when installing the update, iOS 13.2. Individuals can choose "Not Now" to decline audio storage and review.

Other tech companies have also been resuming the practice after giving more notice.

The use of humans to listen to audio recordings is particularly troubling to privacy experts because it increases the chances that a rogue employee or contractor could leak sensitive conversations.