City officials say 911 calls are being impacted by damaged Verizon cables

Kim Glovas
November 05, 2018 - 2:52 pm
Philadelphia City Hall.

Holli Stephens / KYW Newsradio

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UPDATED: 10:47 p.m.

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PHILADELPHIA (KYW Newsradio) — A problem with Verizon service is still affecting the entire city of Philadelphia. 

City officials tweeted that all 911 calls citywide were being impacted. The tweet says if anyone needs to call 911, use a cellphone. Do not rely on landlines.

The issue is still trying to be resolved, and engineers are trying to figure out how it happened. The city is working with Verizon to find the answer. 

Verizon said around 10:30 a.m. Monday, a manhole fire near 30th and Market streets caused serious damage to underground cables owned by Verizon. The fire damaged fiber and copper cables and interrupted Verizon service in the University City area.

Originally, Verizon thought just University City was impacted, but then just before 3 p.m. it was discovered that the problem was citywide. 

The mayor's office is advising to follow the Philadelphia Office of Emergency Management — which is now spearheading the effort to fix the cables — on Twitter to watch for updates. '

As of Monday night, the problem is still ongoing.