Coronavirus canceled your vacation? Don't settle for a voucher — get your money back

Hadas Kuznits
April 15, 2020 - 2:18 pm

PHILADELPHIA (KYW Newsradio) — With everyone staying at home because of the coronavirus, those who planned to take trips or attend events are now seeking refunds on those purchases. But what if the vendor doesn't want to issue a refund?

Consumer protection attorney Craig Thor Kimmel says there's good news for people who want to be reimbursed for tours, concert tickets, rental cars or any event that they can't attend because of coronavirus-related cancelations. 

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"You are absolutely entitled to a refund without any charge," he said.

And he says that refund should be 100% of your money back, without penalty fees.

"So if what you're buying is no longer possible because of a cancellation that's already occurred, you don't have to accept a coupon or any other remedy other than a refund," he said.

The first step is to reach out to the vendor for a refund. If they refuse, file a complaint through the credit card company.

"However, if it's a debit card, you're probably going to have to do something like sue the company," he said. "And although that sounds like a burdensome task, it's really not one that the companies want to get too deep into fighting."

Kimmel says the law is on the side of the consumer, who is under no obligation to guarantee the profitability of the organizer.