Philadelphia International Airport flying high following a record year

Justin Udo
February 16, 2020 - 3:18 pm
Philadelphia International Airport

Mark Makela/Getty Images

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PHILADELPHIA (KYW Newsradio) — Philadelphia International Airport is seeing a record number of travelers, at rates unseen since the recession. Now the airport is working to drive those numbers even higher.

More than 33 million passengers went through Philadelphia International in 2019, making it a record year for the airport, according to CEO Chelly Cameron. "We were really excited to see those numbers come in," she said.

Cameron said to better service the record number of people going through their gates, they are working to better their guest experience programs.

"We do a lot of entertainment programs throughout the year," she detailed. "We have an art program that's award-winning, where you can go and take a walking tour of our entire art program."

Cameron said the airport is also investing in the passenger experience through restaurants, shopping, and even a special therapy dog program.

"Folks coming through who might be a little stressed," she explained, "many times during their journey through our airport, they'll come into contact with one of our dogs."

Cameron added their on-time departure rate jumped by 6%, to help make for a better travel experience for their customers. Total air freight increased by 8.7% and airmail by over 25%.

Altogether, Cameron said the airport hasn't seen numbers this good since 2007.