SEPTA gets new online look as agency tries to better its digital presence

Justin Udo
May 15, 2019 - 4:00 am
A SEPTA bus.

Holli Stephens/KYW Newsradio


PHILADELPHIA (KYW Newsradio) — SEPTA is looking to give customers a better ride when they visit the agency online as they roll out a new website

SEPTA's Andrew Busch says the agency got a lot of customer feedback while developing the new site. And after two months of beta testing, it's ready to roll.

"It's just making it more responsive for our customers to use," Busch said. "Essentially, what that means is it doesn't matter what device they're viewing it on. They're going to see a consistency of display and ease of use."

Customers complained that the old site was clunky, slow, and difficult to maneuver. Busch says users will immediately notice the upgrades.

Related: SEPTA's Route 10 trolley line gets big rail makeover in West Phiadelphia

"It's a cleaner design, and access to all the information that you need while you're using the SEPTA Key, and then obviously from there links to other resources, schedules, those types of things that people need," he said.