What to do if your SEPTA Key card is one of nearly 40,000 expiring in July

John McDevitt
June 03, 2019 - 4:00 am
Suburban Station.

Holli Stephens/KYW Newsradio

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PHILADELPHIA (KYW Newsradio) — If you were among the first of the nearly 40,000 SEPTA riders to get a Key card three years ago, they're about to expire, and account balance transfers can be done in person or by phone starting Monday.

The first batch of the Mastercard branded Key cards will expire on July 31. If you have a balance on your swipe card, a SEPTA representative is ready to assist you at nine locations, including 69th Street Transportation Center, Suburban Station, Frankford Transportation Center and Temple University station.

SEPTA's Andrew Busch says you'll have to pay $4.95 for the card but you'll get a credit on your account.

"And that gets refunded as long as you register your account within 30 days of purchasing the card. We emphasize that registering the card makes management of your account a lot easier. If you lose that card or if it gets stolen, your balance is protected," he said. 

If you have a balance it can be transferred to your new card. You need to register your existing card first, then you can have an agent transfer the balance to the new one by going to a sales office or by calling the SEPTA Key Customer Call Center at (855) 567-3782.

Related:

You can register online but you can't transfer a balance online.

Busch says SEPTA is aware that going to a sales office may be an inconvenience for customers but is working on improving that sometime in the future. 

"We know that most customers expect that they are going to be able to do things like this online and an easier way that they are going to have to with these expiring cards, so it's definitely something we are looking into. We have gotten a lot of feedback by customers," he said. 

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